Customer Resource Centre

ACI fraud management

The ACI Fraud Management prevention system is an additional service that is available to all Elavon customers.

Running in place of the fraud screening service ReD Shield provides you with real time transactional analysis that can be used to automatically manage all transactions that are processed through your Elavon account.

What is ACI Fraud Management

ACI Fraud Management is an independent service that works alongside the Opayo system to limit and fight payment fraud.

The solutions offered by ACI Fraud Management are tailored to the specific needs of the business using the platform.   

Any business using the bespoke offering will work with ACI Fraud Management to define their own fraud screening rules/parameters that will review all transactions processed through the account.

Each business that uses ACI Fraud Management fraud screening will also have access to their own administrative (ACI Worldwide CSI Portal) platform directly from ACI Worldwide.  Here you are able to review, manage, and amend transactions that have been processed through the account.

As the results for transactions screened by ACI Fraud Management are not visible within MySagePay any reviews must be carried out from within the ACI Worldwide CSI Portal.

How it works

When a transaction is processed through your Elavon account the system will follow the normal transactional process.

With ACI Fraud Management being active on your account the information for the transaction will be provided to ACI Fraud Management before the transaction is sent to the bank for authorisation.

ACI Fraud Management will then run the transaction through their platform, and against the rules that you have active on your account.

Once this has been done the transaction will be assessed and a mark of – Accept, Challenge, or Deny will be returned.

Each mark will provide you with a more detailed impression of the transaction.

• Accept – the transaction has passed the rules and checks carried out by ACI Fraud Management and the transaction has been accepted and sent on for authorisation.
• Challenge – The transaction has triggered a number of rules and it is advised that further investigation is carried out before the goods are sent to the customer.  The transaction will still be sent for authorisation, however it is advised that steps are taken to ensure the transaction is not a risk to your business.
• Deny – The transaction is classed as a risk and has triggered a range of rules that will prevent the order from being completed.  Transactions returning a value of deny are not sent on for authorisation.

How do I get ACI Fraud Management on my Elavon account?

If you would like to enable ACI Fraud Management on your Elavon account you simply need to call our team on 0800 028 1662 and they will be able to get you started.